1. In some cases, VideoDrive misidentifies my video. What can I do?
Sometimes VideoDrive will not identify a video correctly. This is especially the case when the file name of the video is polluted with unwanted text fragments, when there are multiple sequels to a movie, or when several movies and/or TV shows have similar names. When this happens, click “Search Again” in the online results window, or browse to the correct IMDb page and click the “Copy Metadata” button. Additionally, you may send us your video file names, so we can improve our online search algorithms. We will also add additional metadata sources to future updates of VideoDrive.
2. For some video titles, the image quality of the artwork is not optimal. What can I do?
VideoDrive searches Amazon to get artwork. Sometimes, the artwork does not contain a front view picture of a DVD cover or the image quality is low. We advice to use the UK Amazon store (you can set this in VideoDrive Preferences). Additionally, you can browse to your favorite image and click “Copy Image” in the online results window to use that picture. You can also drag & drop any image to the thumbnail view to use that image. We will also add additional image sources to future updates of VideoDrive.
3. Why can I not import Matroeska (MKV) files using Import method 1?
This is caused by iTunes not being able to handle MKV files properly as these videos will be loaded in memory first. Import MKV files using one of the other import methods.
4. VideoDrive is listed in Activity Monitor as not responding. Is there a problem?
No, because VideoDrive delegates tasks to QuickTime and iTunes, it may appear unresponsive, especially when videos are reconverted. You should wait until the process finishes.
5. Is VideoDrive compatible with Mac OS X 10.6 (Snow Leopard) ?
A new version of VideoDrive 1.11 for Snow Leopard is available on our Download page. More information is available on our Snow Leopard support page.
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6.I don’t hear any sound when watching videos on my AppleTV which have been imported with import method 4 (aka ATV fooler). What can I do?
This issue occurs on AppleTV 2.4 and higher. Please change the audio language setting on your AppleTV from ‘Default’ to ‘English’. This option is available under then ‘Setup’ menu.
